• How to protect consumers effectively in the digital world? How to provide consumers with the opportunity to consume sustainably for the benefit of the climate and the environment?
• In view of the new challenges, the European Commission has prepared a "New Consumer Agenda" including priorities for the next five years.
• Today, we discuss it in Poland during the Consumer Dialogue attended by, among others, Didier Reynders, Commissioner for Justice at the European Commission and Tomasz Chróstny, President of UOKiK.
• We encourage you to watch the live stream on YouTube (starting at. 3 p.m. password: 221121).

Green and digital transition, as well as economic recovery after the COVID-19 pandemic, are the challenges that the European Commission and national competent authorities for consumer protection will seek to address in the next 5 years. How to meet those challenges? The EC has developed a "New Consumer Agenda" - in which it proposes key actions to be taken at European and national level. In order to adapt the proposed solutions to the needs of individual countries, the Commission organises consumer dialogues. The dialogues serve as a method of explaining developments to EU citizens and listening to the views of consumers from different EU Member States. Such a dialogue is taking place today in Poland.

- Together with the EC, we want to ensure that Polish consumers who increasingly make transactions over the Internet have as high a level of protection as when using traditional sales channels and that the regulations are adjusted to the rapidly advancing digital transition. Another important issue is to provide consumers with valuable information on responsible consumption and sustainable development, including product durability, to help them make informed purchasing decisions - says Tomasz Chróstny, President of the Office of Competition and Consumer Protection.

Consumer dialogue in Poland

Today's event, which will take place online from 3 p.m. to 5:30 p.m., will bring together representatives of the UOKiK, EC, consumer organisations, business and academia. Commissioner for Justice Didier Reynders will speak about the "New Consumer Agenda" and UOKiK President Tomasz Chróstny will present the challenges of consumer policy in Poland. Discussions will focus on two important issues: consumer protection in the digital world and how can the consumer be a key player in the green transition. Download the full programme.

How to watch the live stream?

• Follow the event live on Monday, 22 November from 3 p.m. to 5:30 p.m. on YouTube in Polish and English (with translation) at: https://streamyourmeeting.eu/consumerdialogue221121/ Password: 221121
• The Consumer Dialogue can also be accessed using the link and password above for one month after the event.

Consumer assistance:

Tel. 801 440 220 or 22 290 89 16 – Consumer Hotline
E-mail: [SCODE]cG9yYWR5QGRsYWtvbnN1bWVudG93LnBs[ECODE]
 Consumer Ombudsmen – in your town or district